Returns & Exchanges

At CCACHE, we want to ensure you are completely satisfied with your high-performance cycling gear by offering a flexible 30-day return policy for all unused products in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal and select the order containing the items you wish to return to receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original, undamaged packaging, ensuring all tags and technical manuals are included to qualify for a full refund.

• 3.
  Ship to CCACHE

  Affix the provided shipping label to your parcel and drop it off at any authorized postage location; we recommend using a tracked service for peace of mind.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned gear, we will process your refund or store credit within 3-5 business days.